I remember when the Omaha Sun Newspapers’ investigative report of Boys Town’s finances came out in 1972 my very Catholic mother and my similarly persuaded maternal aunts took it as a low down, dirty attack against “our Boys Town.” The Father Flanagan established youth care center has always been synonymous with the Catholic Church or at least seen as a Catholic institution, which in fact it has been for its entire life, always with a Catholic priest at its head and traditionally with the local archdiocese and archbishop as its ultimate authority. The story‘s major revelation was that Boys Town still portrayed itself as a poor, humble, perpetually in debt, and on the verge of closing home for boys when in fact it had accumulated a vast fortune through a systematic fundraising apparatus that kept right on churning out teary letters asking for donations — by the tens of million a year –and taking in millions of dollars above and beyond what it cost to operate the place. Boys Town did not share this bounty with anyone and didn’t want anyone to know about it. There’s no doubt the story spurred changes at Boys Town, just as there’s no doubt Boys Town is a very different organization today than it was then — now boasting multiple locations around the country and doing business in a very transparent manner. As for the weekly Sun, which was owned by Warren Buffett at the time, it went out of business a little more than a decade after winning the Pulitzer Prize for the Boys Town investigative report. The following piece I wrote for The Reader (www.thereader.com) takes a look at that report and, in effect, the story behind the story.
NOTE: Also on this blog see my profile of Stan Lipsey titled “Buffett’s Newspaper Man.” Lipsey is back in Omaha for the 2011 Berkshire Hathaway shareholders confab and for an exhibition of his photography at KANEKO. He’s also participating in a panel discussion at KANEKO about a life of creativity in business. For more on KANEKO, see my story titled “Open Minds.”
Of course, Warren Buffett and Berkshire are much in the news these days because of the scandal involving David Sokol, the once heir apparent to Buffett as head of Berkshire.
Sun Reflection, Revisiting the Omaha Sun’s Pulitzer Prize-Winning Expose of Boys Town
©by Leo Adam Biga
As seen in the The Reader (www.thereader.com)
The small but enterprising paper with multiple neighborhood editions had called out a venerable Omaha institution, Boys Town, in crusading journalistic fashion terms. No crime was alleged, but rather the violation of a public trust.
A front page headline asked accusingly, “Whatever happened to Father Flanagan’s dream?” That was followed by the stark declaration, “Boys Town: 700 boys with $209 million.” Thus the Sun set the incredulous tone and exploited the shocking results of a special eight-page report inside provocatively titled, “Boys Town, America’s wealthiest city?”
The subhead, “Give an account of thy stewardship,” was a Biblical admonition for a quasi-Catholic organization that cried poverty in syrupy mass donation appeals each Christmas, while hoarding a fortune no one was supposed to know about or, if they did, question.
Some movers and shakers were prominent characters in the story and in the story behind the story. Sun owner Warren Buffett pointed to the records that revealed Boys Town’s “hidden” assets. Publisher Stan Lipsey supported the investigation. Managing editor Paul Williams masterminded and ran it.
The power behind Boys Town lay with Monsignor Nicholas Wegner and Omaha Archbishop Daniel Sheehan. Aged civic-social leaders comprised a rubber-stamp board.
Pleas for money continued even as fortunes swelled. Making matters worse, Boys Town did little with its wealth after a 1948 building project. It shelved new initiatives and rejected best practices, effectively standing still, stuck in time.
The Sun implied Boys Town betrayed Flanagan’s mission by staying mired in outdated attitudes and methods. Buffett would later write, “We reported the extraordinary contrast between decreasing services and mounting wealth.”
The story won the Sun seven national awards, including a 1973 Pulitzer Prize for local investigative specialized reporting, the same year the Washington Post’s Watergate series took the Pulitzer for Public Service. The papers earlier swapped in the same categories at the national journalism society, Sigma Delta Chi, awards.
More importantly, the Sun’s probing coverage compelled an organization that after Flanagan’s death in 1948 behaved like an imperious empire, paralyzed in what Williams termed “institutional inertia,” to enact long overdue reforms.
Today’s Boys Town hardly resembles that fossilized institution. Its entire methodology of youth care has been transformed. Boys Town is now recognized as a national leader in parenting and child speech-hearing impairment research and treatment.
The Sun was the liberal, plucky alternative to the conservative, timid Omaha World-Herald. Under Williams, the paper previously won awards for covering Omaha environmental issues and Omaha Transit Company irregularities. Boys Town, however, was a bigger target. While the report did the Sun no harm financially, the paper lost its edge when Williams left a couple years later. In 1980, Buffett sold it to a Chicago publisher. After an anti-trust suit against the World-Herald, the Sun disbanded in 1983.
Nearly 40 years since the story shook Boys Town’s foundation, The Readerspoke to key players who worked on the project.
Doug Smith, the youngest, least experienced member of the reporting team Williams assembled, says the irascible editor was the driving force behind “Project B.”
“Paul wanted that big recognition, he wanted that big prize … and he really went after it.
“I think he knew this was going to be the biggest story of his career, or not. I thought, maybe we all thought — he’s obsessed with this thing. When we got the announcement we won the Pulitzer one of the guys said, ‘Ahab has his whale.’ Paul was a great leader on this project. He did bring it home.”
“The story was really there for the taking by somebody with energy and enterprise, and that’s what Paul Williams had,” says Randy Brown, hired as associate managing editor just as the Sun launched the investigation. “He was the brains.”
As the team dug into the reality behind the carefully cultivated Boys Town facade, it became clear the wary institution was paranoid for a reason.
“I felt the story was really justified,” says Smith.
He and his colleagues knew the heart-tugging letters Boys Town sent out suggesting the boys would go hungry without donations were pure hokum.
“I’d say an unethical appeal considering they were sitting on a lot of money,” he says.
Team member Wes Iversen, the Sun business editor, was dismayed Boys Town made it appear “as though the wolf were at the door when they had a big pile of money they were doing nothing with.”
In the end, Boys Town was its own worst enemy.
“It was a case of they had lost their way, their mission,” says Smith. “It was the story of an American institution that had gone off track.”
When Smith asked Boys Town post office officials how much mail went through to try and gauge the scope of fundraising efforts, a reluctant staffer was quoted saying: “The reason they won’t let me give out the amount of postal receipts is because people will get everything misconstrued.”
It turned out up to 50 million appeal letters went out per year. The volume suggested a cash cow system returning huge revenues.
Boys Town officials repeatedly made ill-advised statements that came back to haunt them. In classic investigative fashion Smith and photographer Len Cook burst in on its secret direct mail apparatus, housed in a downtown building, to find 125 women typing the appeal letters and a flustered fundraising director trying to hush it up.
The Sun quoted the director as saying, “Please don’t mention this in your article. It’s so easy for the public to get the wrong idea. People will think we’re rich.”
Smith recalls Boys Town as remarkably unsavvy then in handling press inquiries. “At that time they were not equipped to handle this kind of assault by journalists,” he says.
Ironically, Flanagan had been a genius at promotion. He invited Hollywood to make two feature films on Boys Town. He cooperated with newsreels, he did national radio broadcasts, he toured the home’s band and football team nationwide, he made speaking appearances across the country and he welcomed celebrities to the campus.
By the early ’‘70s the cautious Wegner isolated Boys Town, making it an island cut-off from the world.
Bulldog reporter Mick Rood interviewed Wegner and caught him in several untruths, including the assertion Boys Town was in debt. Even when confronted by the facts, Wegner and, in a separate interview, Sheehan indicated the fundraising would continue unabated. Business as usual. The arrogant dismissal of serious questions, such as when would enough money be enough, made everything Boys Town said suspect.
“When you as a reporter or newspaper discover that,” says Rood, “that makes you want to dig. It makes you forget for a little while that the poor monsignor was in very poor health, it makes you forget that some people wouldn’t like the story because people don’t need to be deceived like that. That’s the motivation right there.”
For that interview, Rood was armed with sensitive, though public record documents that delineated the true picture of Boys Town’s finances. Buffett had informed the Sun team of a federal tax statement, Form 990, that nonprofits were required to file. He had to file one for his own foundation and it dawned on him Boys Town did, too. It took much wrangling and waiting to pry a copy from the Internal Revenue Service. When all 100 pages arrived the scope of the holdings stunned the team. Boys Town stocks, bonds, properties, though undervalued, gave it a net worth exceeding Omaha’s largest bank, and an endowment surpassing all but a few universities nationwide.
“I didn’t know quite what to think of it because the numbers were enormous,” says Brown. “It was jaw dropping.”
Iversen says it was “a money machine.”
Until those documents were secured, the team had only been able to speculate about Boy’s Town’s riches. With the hard numbers in hand, all was exposed.
“This was the whole kit and caboodle,” says Rood.
The surviving team members readily credit Buffett with giving them the golden egg that pushed the project over the top.
“Without that it would have been a good story, but not a Pulitzer story,” says Lipsey.
Buffet also helped the Sun analyze the Boys Town treasure chest.
“I worked with Warren compiling the numbers, making sure they added up, getting all the details straight, ready for publication,” says Brown. “And he insisted on double checking everything. We knew we were taking on an institution that’s beloved in the community and he didn’t want any mistakes — not 25 cents in the wrong column.”
Rood says Williams was methodical planning assignments and supervising their execution: “He made very thorough outlines … very detailed things, so we were all well aware of what we were supposed to be doing. It was also a way to make you accountable. I mean, if it was written down there you better have done it. There was no excuse. You had to have made that call you said you were going to make.
“We worked separately most all of the time. We had periodic meetings to compare notes. It was a very disciplined operation — one you wouldn’t expect from such a small paper. He was the best editor I ever worked for, ever will work for, and a good friend.”
Brown says, “everything was reread and reedited,” adding, “It was a grind.”
Iversen recalls months of slogging away, interspersed by occasional euphoria.
“A lot of it is just hard, heavy-duty grunt work,” he says. “At that time we had no easy way to check things. It’s just a lot of legwork, a lot of looking things up in books in libraries and county offices and you name it, running around checking various places and trying to piece things together. At times it could seem like drudgery, at other times when we would get a major insight everybody would say, Ah-ha, now we see where this is headed and we’ve made a breakthrough here.
“It was really heady times.”
Some intrigue did attend the story. Though the stakes were much different from the Post’s Watergate coverage, the Sun had its own Deep Throat in Claude Organ, a reform-minded Boys Town board member. Buffett met with Dr. Organ about the project and the surgeon-educator steered the Sun in the right direction.
“Everything was closely held,” says Rood. “We were more than sworn to secrecy.”
During the investigation’s last few weeks Williams took the precaution of the team working out of his home’s basement rec room for fear of losing the story to the Herald. Rood says a defensive Boys Town came to suspect the story was more than the routine historical piece the Sun painted it as. When the report broke, no one at Boys Town was prepared for its all-encompassing depth. The expose laid Boys Town bare.
Much more could have been published, team members say.
The Sun did many follow-ups over the next year and beyond as Boys Town changed its administration and board, opened the campus to consultants, replaced its warehousing of youth with a home-family model and developed new facilities and programs.
In 1974 a desperate Boys Town, still reeling from the fallout from the story, which went national and spawned new stories, hired Omaha PR man Bill Ramsey to help repair its tarnished image. It took time, but things turned around by the late 1970s-early 1980s.
Current Boys Town spokesperson Kara Neuverth says the institution did act on the reported misalignment of net worth and youth services:
“We listened to that feedback regarding some fund raising practices. What I can tell you about this organization today is that we are transparent and we pride ourselves on our experience. For an organization to remain at the forefront it must adjust its practices to stakeholder input, changing times, and new knowledge — just as we did 40 years ago. That is the lesson learned.”
The Sun investigative team scattered to the far winds. The shared Pulitzer opened doors for Rood, Iversen, Brown and Smith. Paul Williams left to teach at Ohio State. He also co-founded IRE, Investigative Reporters and Editors, and wrote a book before his untimely death. Publisher Stan Lipsey went on to head the Buffalo News for Buffett.
The story solidified Buffet’s long-held interest in newspapers — he soon acquired a major share of the Washington Post — and confirmed for him their vital role in a free society. In a letter to Berkshire Hathaway shareholders he wrote the Sun’s achievement “vividly illustrated that size need not be equated with significance in publishing.”
The Changing Face of Boys Town and its Finances
The following sidebar appears in the print edition of The Reader but not in the Web edition:
©by Leo Adam Biga
In 1972 you had to be a member of the Boys Town inner circle to see its balance sheet. Or, as in the case of the Sun Newspapers, you had to know about a new and therefore obscure tax form filing that required nonprofits to report their financials. Even then, it took the Sun time and expense to obtain the public records, documents and figures Boys Town dearly wanted to suppress.
Today, due in part to the Sun’s disclosures of Boys Town’s worth, the law requires nonprofits to be much more transparent about their assets. The same information the Sun had to go to some lengths to get 40 years ago, anyone with access to a computer can easily and freely obtain today with a few keystrokes or mouse clicks.
In 2009, Boys Town, which now has a national reach, reported $1 billion in assets, $810 million in the Father Flanagan’s Fund for Needy Children (the institution’s endowment) and $122 million in liabilities for a net worth of $903 million. Five to six percent of the endowment supports annual operations.
Boys Town reports nearly 90 percent of every dollar received is spent on child care.
Charity Navigator awarded it a four-star rating for sound fiscal management. Boys Town’s accountability has earned it recognition as a Better Business Bureau Wise Giving Alliance accredited charity. These are all signs of how the organization does business very differently now compared to when the Sun rattled its cage.
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A Magazine and a Mission Founded on a Spirit of Giving: Metro Magazine Publisher Andy Hoig Celebrates Philanthropy
As a contributing writer to newspapers and magazines for going on 25 years I’ve had about every kind of assignment imaginable. However, there’s always room for a new first. The following story is just such a case. Metro Magazine publisher Andy Hoig asked me to write a story about her publication, which is celebrating 20 years in print. I’ve been a regular contributor to the mag for a couple years and I appreciated her thinking of me for a project that meant a lot to her. As a freelancer I don’t usually get to know very well the publishers and editors and staffers at the various pubs I contribute to because I essentially work out of my home and the vast majority of my contact with these clients is by email and phone. It’s the same with Metro, though in working on this assignment I do feel I got to know Andy and her team a bit better. Of course, there’s something to be said too for keeping a professional distance in these matters. In preparing the story below I felt like a distant third cousin writing a family history I was only dimly aware of before, and that is I think how it should be. I now feel more invested in that family, an apt word for Metro because it was actually started by Andy’s father, veteran newspaperman Bob Hoig. I first met Andy while working for her father’s Midlands Business Journal and for what was originally called the Omaha Metro Update, later known as the Metro Monthly. And so, you see, I’ve always been a part of the family, though there was a 20-year interruption in our relationship while I went off to pursue other freelance options and Andy grew the publication in wonderful new directions. We’re together again and I value the reunion.
A Magazine and a Mission Founded on a Spirit of Giving: Metro Magazine Publisher Andy Hoig Celebrates Philanthropy
©by Leo Adam Biga
Published in the January/February issue of Metro Magazine (www.spiritofomaha.com)
2011 finds the intrepid creatives behind metroMagazine releasing a collective sigh of relief after the tumultuous events of last year.
What was to have been a celebratory milestone marking the magazine’s 20th anniversary became a time to regroup and express gratitude. A January 7, 2010 middle-of-the-night fire destroyed the offices of ALH Publications along with three neighboring businesses in the Boardwalk mall. No one was hurt.
Ironically, a magazine whose niche is chronicling the charitable scene suddenly found itself in need. With the community rallying behind it, Metro continued publishing without interruption. After 10 months in temporary digs Metro has a new home and a rededication to fulfill its mission to “inform, educate and inspire.”
The night of the fire was one of the coldest on record. Publisher Andy Hoig and creative vice president Rob Kilmer arrived to survey the smoldering devastation as firefighters pumped water. Hoig saw everything she had built up being lost.
“I was crying,” said Hoig. “It wasn’t really crying for me. Fire is such a powerful thing and when you’re watching it burn your stuff there’s an emotional connection.
“I just remember laughing and saying, ‘You know, this would be a really respectful way to end this if I wanted to. I’ve been doing this for 20 years, maybe this is a sign.’ Well, within 24 hours I knew this was not one of the reasons this happened, because people just started coming out of the woodwork.”
The outpouring of support began while the fire still raged and news reports leaked out.
“It wasn’t an hour after the fire started I started getting text messages,” said Hoig. “I got phone calls and emails. People genuinely wanted to help.”
Detailing how the giving community addresses myriad needs is what Hoig does for a living. Being on the other end things of took some getting used to.
“It was something I didn’t really know how to handle at first,” she said. “I’m used to being the one who says, How can we help? Now I was on the flip side of having people reach out to me. I actually learned that by receiving gracefully is a gift you actually give people. By not receiving we’re denying the person who’s giving to us.”
The expressions of concern gave her a new perspective on the value of her work.
“You know, you do what you do and you do it every day, and you get so far into it you don’t see outside of it. I often times wondered, Does anybody really even care about this?”
A tangible demonstration of how much metroMagazine matters came at a Feb. 22 Omaha Community Playhouse event that raised funds to assist Metro.
“Some friends of the magazine put on this event,” Hoig said, “and all these people showed up because they actually cared about what the publication’s doing. I remember mentioning that I thought about discontinuing it and people were like, ‘No, you cant do that,’ and I was like, OK, so we have been doing something here.
“It’s funny how it takes a catastrophe to affirm what you’re doing has made a difference. Out of this whole situation that was the biggest gift I could have ever received.”
Veteran Omaha charitable professional Ellen Wright was there. She said the event was a show of appreciation.
“When you pick up the Metro you know you’re going to be reading about the nonprofits in the community and the community leadership,” she said. “It’s become THE source, THE number one place you go. It’s an opportunity for nonprofits to talk about what they do. It gives people a chance to read about agencies and their missions. It lets people see how rich the community is with volunteer and charitable opportunities to give your time and treasure to. It fills an important niche. It’s something we didn’t have before.”
Hoig said, “The vision has always been to inspire people to make a difference, whether you look at something and say, ‘I want to be a part of that,’ or, ‘That looks like fun,’ or reading stories about people who are doing inspirational things.
“I look at the magazine as having this ripple effect. I want people to have an emotional experience reading it and when they’re done to kind of sit back and self reflect. It’s really about who’s getting involved, how are people getting involved, and how can you get involved.”
Hal and Mary Daub are big fans. The couple consider Metro a lifeline to happenings.
“My wife and I like the current events nature of it,” said Hal. “It keeps us up to speed on what’s going on. It gives us a great deal of pride every time we finish reading it about how much is going on in our community we want to be sure to catch up to. It always portrays Omaha in such a positive way — the volunteers, the organizations. We love the volunteerism of this town. The magazine captures all that.”
Wright said the way the philanthropic community responded to Metro’s setback was an expression of how much it would be missed if gone.
“I think the fire shook us that this precious little jewel could have been lost, but Andy wasn’t going to let that happen. People recognized how she’s extended herself to so many and how she’s filled a huge gap for us and how we are so incredibly fortunate to have this vehicle.”
Methodist Hospital Foundation president and CEO Cynthia Peacock said Metro “is a champion of collaborative community betterment. They are to be applauded for their continued commitment.”
As Wright sees it, Metro reflects Omaha’s famous generosity.
“People in Omaha care so greatly. I feel philanthropy makes this city, makes this state function. Business and philanthropy are intertwined, and Andy’s been able to mirror that. Her motivation is sincere. She wants not only to do good but she sees the importance of these agencies.”
Although there’s always been a philanthropic focus, it took Hoig some time before she felt invested in the giving culture herself.
“Eventually over the years it became a passion,” she said. “I myself personally started getting involved. The business got more involved.”
What many don’t know is that Metro was launched by her father, Midlands Business Journal publisher Bob Hoig. Originally a tabloid-format newspaper, it began as the Metro Update in 1990 and became the Metro Monthly. Andy got her start as a Metro photographer and later learned layout and other production skills.
By the mid-‘90s the paper struggled enough that Bob was about to shut it down. That’s when he got his first glimmer of his daughter’s ambition and grit.
“She asked if I would consider letting her take it over. My answer was, ‘Sure, I’ll sell it to you for a dollar.’ But I required she sign a small piece of paper I drew up on the spot agreeing to refund subscribers any money coming to them if the Metro later folded. She was to take over full legal ownership.”
What happened next both surprised and pleased him.
“Andy had practically no business experience at the time and I doubted she could make a go of the Metro. I hadn’t counted on her determination and her putting in whatever time and energy it would take to succeed as an entrepreneur.”
He added, “Andy gave new life and direction” to the enterprise by focusing on “charities and causes she believes in” and by transforming the newsprint tabloid into a glossy magazine.
As she matured as a publisher, Andy branded Metro as not just a magazine but a resource. She launched the Big Event Book, a comprehensive annual directory of nonprofits, and the Big Event, an awards recognition gala for area charities. More innovations followed: The Spirit of Omaha website; the weekly INSIDER e-newsletter; and the FACES – Omaha’s Model Search.
The Journeys series features in-depth profiles of inspired doers and givers.
“There has been growth. It’s been a trial and error evolution,” she said. “Part of it is reaching out to different demographics. We have an incredible YP (young professionals) community here that looks to get involved and that has been contributing to our growth.”
The event book and web site offer links and referrals to guide people’s giving and volunteering.
“We should not underestimate Metro’s potential as a connector — making a difference in the lives of nonprofits, donors and beneficiaries of the generous, caring community we call home,” said Methodist Foundation’s Cynthia Peacock.
Community volunteer Cheryl Wild said Metro’s coverage of fundraisers, particularly small grassroots ones, draws crucial interest and support: “I attribute so much of my success with events to the great coverage.”
The full-color magazine’s look and feel get ever more sophisticated.
“I think Andy’s really intuitive and I dare say a little bit cosmopolitan,” said Data Media Solutions CEO and president Jeff Wilke. “She gets the fact that if she’s not changing she’s probably going to be left behind and she’s always looking for the next opportunity to make sure she’s evolving with her clients.”
Hoig also surrounds herself with dedicated staffers and interns and a stable of top freelance writers and photographers.
“One of the things I’ve discovered about myself, especially this past year, is that I love creating and visioning,” she said. “Then I’ve got great people that take that vision and make it a reality. Starting the creation process is what I absolutely love to do and I look forward to the day when that’s what I do all day long, and that day will come. I want to get Metro to a place where it is rock solid and running on its own so I can go make a global impact someplace.”
On the fire’s one-year anniversary the Metro team uncorked a bottle of champagne that survived the blaze, raising glasses to a trying but growth-filled period and toasting the start of the mag’s next 20 years. Having experienced first-hand the Spirit of Omaha, the Metro family is poised to take things to a whole new level.
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